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Frequently Asked Questions

Got a question? We’re here to help. Read our frequently asked questions below to find the answer to yours. If you still need help, contact our team using the form above.

Duel offers competitive e-sports contests for its users. It brings together gamers who want to play each other on their Xbox One, PS4 or PC in their chosen game for prize money, in head to head contests and larger tournaments.

Signing up is simple. All you need to do is create an account, make a deposit (minimum £10) and choose your favourite game to begin playing. 

Remember that you have to be 18 or over and living in the UK to play on Duel and that you will need a valid credit or debit card too. 

A Duel is where you have identified who you want to compete with in a head to head contest from the list of logged on users, and you challenge them directly, specifying the amount you want to wage and, of course, the game.

Matchmaking is where you know which game you want to play, and how much you want to wage, but you are happy for Duel to play matchmaker and automatically set up the match with a like minded gamer of similar skill, determined by reference to their Duelscore.

Tournaments are available for all Duel gamers to enter. They typically involve a higher number of entrants and an organised series of play offs involving no more than 3 matches with the winner taking all. The prize money (directly attributable to the entrance fee) is bigger compared to that entrance fee, but then you have to beat more gamers to win.

Provided the match hasn’t started and you can get your connection back up and running in a reasonable time then that’s fine.

If however, the match has started, and you become disconnected, you forfeit the game and the winnings go to your opponent. As such, it’s really important you are confident in the robustness of your connection prior to gaming.

We look to feature the best and most competitive games out there. At the moment, we’ve got Fortnite, Apex Legends, FIFA and League of Legends on the game line-up.

However, we regularly update our line-up to ensure we’re giving you the best experience possible. Sign up to our newsletter to find out about our latest releases, and let us know what games you want to see - we’re giving some thought to trying some different and less obvious titles if they have suffiicent following amongst the Duel user base.

No, signing up to Duel is completely free. That means it doesn’t cost anything to create an account and there won’t be any hidden monthly charges either.

Remember that we do charge a small fee if you win your game. This is called a match fee and equates to 10% of your overall winnings, and is how Duel makes money and keeps going.

Also, whilst there is no charge for depositing money in your account, there is a charge when you withdraw money. There is a fixed fee of £3 for each withdrawal plus 2.5% of the amount you take out. Duel does not make money on this - it is to cover the charges made to Duel by the card companies every time you make a transaction.

We don’t have many rules here at Duel, but there are a couple to bear in mind. Firstly, you need to be 18 or over to play matches and place wagers.

You also need to stick to the rules of the game, which are set out before you begin playing a match.

The concept is simple. Once you’re ready to play, you’ll place your wager or entry fee before the game begins (deducted from the funds in your Duel account). Once the rules are agreed, it’s time to face off against your opponents. If you win, you’ll take home the cash prize, less the Duel commission, which is credited to your account and ready to withdraw when you are ready.

As an example, if both you and your opponent agree to wager £1, the winner will get £2 less 20p Duel match fee (so £1.80).

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