Who we are
Contacting usIf you have any concerns, or would like more detail about how we process your Personal Data, you can contact us using firstname.lastname@example.org.
Protecting Your Personal Data
Your Personal Data is protected by law. The law states that we can only process your Personal Data when there is a genuine reason to do so and it must be one of the following:
When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.
If we do use legitimate interests as a reason to process your Personal Data we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may over-ride your right to object.
How long we keep your Personal Data
Whenever your data is kept by Duel Gaming we will ensure that it is appropriately protected and only used for acceptable purposes.
We will keep your data for the period that you are a customer of Duel Gaming.
If you are no longer a customer of Duel Gaming, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.
Why we process your Personal Data
Collecting your information is essential for providing you the Duel Gaming Limited services. In addition, your data is used to personalise and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.
Why do we collect your Personal Data and on what basis?
In accordance with the contract set out in our Terms and Conditions
For legitimate interests
It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.
Our legitimate interest uses are:
In accordance with Duel Gaming’s legal obligations, when it is necessary in order to comply with mandatory legal obligations to which it is subject under applicable laws:
With your consent
If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. Not providing your Personal Data may mean we are unable to provide you with products or services.
The information and data about you which we may collect, use and process includes the following:
Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House, and broadcast media.
Personal Data we share with others
We may share your Personal Data with these other organisations, specifically:
We may also disclose personal information to business partners, or successors in title to our business.
Data Transfer Outside the EEA
We will only transfer your Personal Data outside of the EEA where it is used to facilitate card payments and identity checks.
If we do transfer your Personal Data outside of the EEA to our business partners, we will take measures to ensure it is protected to the same standards as it would be within the EEA by relying on contracts that require the recipient to protect your Personal Data to the same standards as it would be within the EEA.
In some instances we may be compelled by law to disclose your Personal Data to a third party and may have limited control over how it is protected by that party.
Your rights over your Personal Data
We will assist you if you choose to exercise any of your rights over your Personal Data, including:
Changes to our Privacy Statement
We may update this policy from time to time, so please review it frequently.