Privacy Policy

We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in this Privacy Policy. Information may be provided via the Duel Gaming website (the “Website”), email or any other means. By accepting this Privacy Policy you agree that you understand and accept the use of your personal information as set out in this policy. If you do not agree with the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information.

Who we are

References in this Privacy Policy to “Duel Gaming”, “we”, “us” or “our” relate to Duel Gaming Limited, a Limited Liability company incorporated in the UK (registration number 11733719). We control the ways your Personal Data is collected and the purposes for which your Personal Data is used by Duel Gaming.

Contacting usIf you have any concerns, or would like more detail about how we process your Personal Data, you can contact us using

Protecting Your Personal Data

Your Personal Data is protected by law. The law states that we can only process your Personal Data when there is a genuine reason to do so and it must be one of the following:

  • To fulfil any contract that we have with you;
  • We have a legal obligation;
  • Where you have consented to the processing;
  • When it is in our legitimate interest;
  • When it is in the public interest;
  • When it is in your vital interests.

Legitimate Interests

When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.

If we do use legitimate interests as a reason to process your Personal Data we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may over-ride your right to object.

How long we keep your Personal Data

Whenever your data is kept by Duel Gaming we will ensure that it is appropriately protected and only used for acceptable purposes.

We will keep your data for the period that you are a customer of Duel Gaming.

If you are no longer a customer of Duel Gaming, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.

Why we process your Personal Data

Collecting your information is essential for providing you the Duel Gaming Limited services. In addition, your data is used to personalise and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.

Why do we collect your Personal Data and on what basis?

In accordance with the contract set out in our Terms and Conditions

  • When it is necessary for the performance of the contract to which you are a party. Our Terms &Conditions, which you have accepted at registration, set out the terms of the contract and the services we will provide;
  • To make our services available to you as part of our contract to provide gaming services, and online content, to provide you with information about them and to deal with your requests and enquiries;
  • for “service administration purposes”, such as password reminders, service messages, such as site maintenance, updates to our Privacy Policy or Terms of Use, to let you know if your Duel Gaming account has become dormant and to ask if you would like to use it again before we close it;
  • to process your transactions.

For legitimate interests

It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.

Our legitimate interest uses are:

  • for analysis and research purposes so that we may improve the services offered by Duel Gaming;
  • testing new systems and checking upgrades to existing systems;
  • evaluating the effectiveness of marketing and for market research and training;
  • to contact and interact with you;
  • to manage promotions and competitions you choose to enter;
  • to invite you to take part in customer surveys, questionnaires and other market research activities carried out by Duel Gaming. If you do not want us to contact you for market research, we will respect this choice and this will not affect your ability to use our services;
  • to respond to your queries and complaints.

In accordance with Duel Gaming’s legal obligations, when it is necessary in order to comply with mandatory legal obligations to which it is subject under applicable laws:

  • to determine where you are accessing the services and to ensure it is from the UK to ensure we are not in breach of overseas regulations which may cover the services offered by Duel Gaming;
  • to verify your identity and establish the source of funding in any transaction, and to make sure you are over 18 years old;
  • to help you prevent problem gambling.

With your consent

  • We will send you relevant offers and news about our products and services by email and other methods but only if you have previously agreed to receive marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, or in writing at any time.

If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. Not providing your Personal Data may mean we are unable to provide you with products or services.

Information Collected

The information and data about you which we may collect, use and process includes the following:

  • information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email;
  • records of correspondence, whether via the Website, email, or other means;
  • your responses to surveys or customer research that we carry out;
  • details of the transactions you carry out with us, whether via the Website, or other means;
  • details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data

Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House, and broadcast media.

Personal Data we share with others

We may share your Personal Data with these other organisations, specifically:

  • law enforcement agencies, regulators and other authorities
  • credit reference agencies
  • fraud prevention agencies
  • identity verification agencies
  • organisations that introduce you to us
  • third parties you ask us (or permit us) to share your data with
  • third parties necessary to provide services which you have requested

We may also disclose personal information to business partners, or successors in title to our business.

Data Transfer Outside the EEA

We will only transfer your Personal Data outside of the EEA where it is used to facilitate card payments and identity checks.

If we do transfer your Personal Data outside of the EEA to our business partners, we will take measures to ensure it is protected to the same standards as it would be within the EEA by relying on contracts that require the recipient to protect your Personal Data to the same standards as it would be within the EEA.

In some instances we may be compelled by law to disclose your Personal Data to a third party and may have limited control over how it is protected by that party.

Your rights over your Personal Data

We will assist you if you choose to exercise any of your rights over your Personal Data, including:

  • withdrawing your previously granted consent; however, this will not invalidate any previously consented processing
  • lodging a complaint with any relevant Data Protection Authority
  • access to your Personal Data that we hold or process
  • correction of any Personal Data that is incorrect or out of date
  • erasure of any Personal Data that we process
  • restrict processing of your Personal Data in certain circumstances
  • asking us to provide you or another company you nominate with certain aspects of your personal Data, often referred to as ‘the right to portability’
  • the ability to object to any processing data where we are doing it for our legitimate interests
  • the ability to contest a decision made entirely by automated processing, to express your point of view and to request that a human review the decision

Changes to our Privacy Statement

We may update this policy from time to time, so please review it frequently.

If any material changes are made to this Privacy Policy we will use reasonable endeavours to inform you in advance by email or notice on the Website. We will communicate the changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.

We will not enforce material changes to the Privacy Policy without your express consent. If you decline to accept the changes to the Privacy Policy, or otherwise do not accept the changes within the time period, we may not be able to continue to provide some or all services.